Refund policy
Return & Refund Policy
At Otoofy, customer satisfaction is important to us. Please read our policy carefully before making a purchase.
No Return Policy
All sales are final.
We do not accept returns or exchanges once an order has been delivered.
Please make sure to review product details, sizes, and specifications carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, we will gladly resolve the issue.
You must contact us within 48 hours of receiving your order at:
Support@otoofy.com
Please include:
- Your order number
- Clear photos or videos showing the issue
- A brief description of the problem
After reviewing your request, if the issue is confirmed, we will proceed with a full refund to your original payment method.
Refund Process
Once your claim is approved:
- A full refund will be issued automatically to your original payment method.
- Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after purchase
- Incorrect order placed by the customer
- Normal wear and tear or misuse
- Requests submitted after the 48-hour inspection period
European Union Customers
If your order is shipped to the European Union, consumer protection laws may grant you a 14-day cancellation right, except for customized or hygiene-related products, in accordance with applicable regulations.
Contact Us
For any questions regarding your order, please contact:
📧 Support@otoofy.com